March 2024
At CAVIUS, safety is our top priority, and we are committed to always operating with integrity in everything we do.
CAVIUS is part of the Carrier Fire & Security segment, which also includes the Kidde brand. Kidde is one of the world’s largest manufacturers of fire safety products, built on a 100-year history of quality and reliability with a mission to make the world a safer place.
As experts in the home safety space and manufacturers of products that help save lives, our top priority is customer safety, which is why we have rigorous and ongoing quality control testing.
During routine internal testing of all our devices, it has become apparent that the CAVIUS branded model 4002, with batch codes from 19xxxx to 23xxxx, does not currently meet our standards due to a delayed response time for triggering the alarm, which occurs later than the voluntary Standard EN 50291-1:2018 displayed on the product. This delay may lead to exposure to carbon monoxide, which may cause potential headaches.
We regret that this issue has occurred and are working to correct it.
How can you identify an affected model?
If you have discarded the original packaging, remove the alarm from the ceiling base. The fold-out label on the rear will show CAVIUS 4002-001” CAVIUS 4002-002 or CAVIUS 4002-003.
What should you do now?
1. Contact CAVIUS on +64 (0) 7 573 8670 or email info@cavius.co.nz for a replacement product or 2. If you have your receipt and do not wish to accept a replacement product, a full refund will be provided by the retailer you purchased the product from. |
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